What to Do Immediately if Your Facebook Ad Account Gets Hacked

Discovering that your Facebook ad account has been compromised can feel overwhelming, especially when unauthorized ads rack up thousands of dollars in charges. But don't panic—acting quickly and methodically can mitigate damage and help reclaim your account.

Here's exactly what you need to do:

Step 1: Secure Your Account Immediately

•  Visit Facebook's dedicated security portal: com/hacked.
•  Change your password immediately.
•  Activate two-factor authentication (2FA) to add an extra layer of security.

Step 2: Document Unauthorized Activity

•  Take screenshots of the fraudulent ads, payment history, and notifications from Facebook.
•  Note dates, times, and specific amounts charged.

Step 3: Contact Facebook Support

•  Navigate to the Meta Business Help Center.
•  Scroll down and select "Get Started" under the "Still Need Help?" section.
•  Choose the affected ad account and categorize your issue under "Billing" or "Ads."
•  Clearly describe the unauthorized charges, providing detailed documentation.
•  Opt for live chat support if available for immediate assistance.

Step 4: Review Your Business Asset Permissions

•  Check who has access to your Facebook business assets.
•  Remove any unfamiliar or unauthorized users immediately.

Step 5: Notify Your Financial Institution

•  Contact your bank or credit card company to report fraudulent charges.
•  Request chargebacks or dispute transactions immediately.

Step 6: Strengthen Your Account Security Moving Forward

•  Regularly review and update passwords.
•  Use secure password managers.
•  Educate your team on recognizing phishing scams and cybersecurity best practices.

Protect Your Business, Act Swiftly

While a hacked account is distressing, prompt action can significantly limit damage and help you recover losses. Use this experience to strengthen your cybersecurity protocols, protecting your business in the long term.

Take back control and ensure your business remains secure.